Lesson 2 Quiz
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Answer: c) Acknowledge the mismatch with an empathetic question and invite clarification.
Explanation: This demonstrates both awareness of non-verbal cues and a commitment to transparent communication, building trust and avoiding escalation.
Location: Module 2.3 and 2.5
By combining personality insights, non-verbal intelligence, and trust-building strategies, you’ll stand out as an agent who not only closes deals, but also creates positive, enduring professional relationships.
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